Refund Policy
At Majestic Jewellery, your satisfaction is our priority. If you wish to return a product, you may do so within 15 days of receiving it. We will process a refund (excluding any import duties or taxes, if applicable) to your account within 10 working days after the returned item passes quality verification.
The following conditions apply to all refunds:
-
If you are not fully satisfied with your purchase, you may return the item within 15 days. Once received and approved by our quality team, the full amount will be refunded within 10 working days.
-
Returns must be delivered to our confirmed address, and the package must reach us within the 15-day period to qualify for a refund.
-
To request a refund, please contact our Customer Care Team via email or phone. We will provide a return kit for safe packaging. The customer is responsible for shipping costs. Once the item is received and passes the quality check, the refund-for-exchange will be processed.
-
Refunds are subject to successful quality inspection and must include all original documentation such as the invoice and product certificate.
-
This policy does not apply to customized or engraved products, or specially ordered pieces.
-
The 15-day refund policy is not applicable to gold coins.
